FAQ: Decorating Packages
Do you share your designer discount?
With the exception of Full Service where our clients receive the best pricing available*, we do not share our discounts with any other package. All other packages do not include product procurement and would come at a significant level of involvement from a Designer. This means the Designer's fee would exceed that which was was saved. For this reason, best pricing is only available exclusively to Full Service.
What is the difference between your packages?
Here's a simple breakdown of each package:
Can I be charged hourly instead of package based?
All packages are based on the amount of hours I believe each project will take. This is determined by the scope of work as I understand it from the consultation. In addition, I offer Hourly Design that supports your needs in any capacity using a block of hours.
What if I decide mid-project to change the scope of work?
All changes to existing plans will incur additional costs. Please use the contact form for more information.
Can you integrate my existing items into the design?
Absolutely. If you have a favorite piece of furniture, accessory or something that holds sentimental value, please let us know at consultation or while filling out your questionnaire. This way I can ensure these items stay in the design plan and the design is coordinated around these valuables. Please send photographs of each individually for design purposes.
Where do you get your furniture and decor from?
I source products from a wide variety of places including online stores, wholesale companies, local stores, trade showrooms and catalog retailers as well. Factors such as quality, durability, location of items, client's lifestyles, etc. will be taken into consideration when sourcing products.
How long do projects normally take?
This depends on a variety of things from scope of work to be done, schedule constraints by the designer, turn around time, delays outside of our control, how quickly decisions are made and so many other things. I will be able to give you a better estimate at the time of consultation. If you have a time sensitive project, please inform your design team at the time of consult to ensure we can meet your needs.
How are purchases for the project handled?
Depending on the package selected purchases are either made by KH Home Design or the Client. Each package will specify the terms. If your package does not contain purchasing and you need additional assistance, it can be added on at the set hourly rate. Please use the contact form for assistance.
Do you keep budget in mind when sourcing?
Designs in a Week: I design each space using my professional expertise, taking into account your lifestyle and needs. Accessories, for example will always be inexpensive in a home with young children for easy replacement. On the other hand, there will be additional costs in key pieces of furniture that require durability. Given the format of this package, Client's have the freedom to purchase the design as is, swap items out or price shop.
Full Service: We discuss budget at the consultation and periodically along the way to ensure your expectations are being met. Each room will feature specific budgeting parameters for individual products as well as the room over all. As part of the revisions, you may request budget cuts or increases as you see fit.
What if I have concerns about an item?
All items and products are sent to you for approval prior to purchasing. The decision is always yours. You have 5 days to request a revision. If you have concerns about an item, please address them right away as cancellations aren't always allowed. I encourage open and honest communication and appreciate your cooperation.
Can I change my mind once an order is placed?
In most cases, orders cannot be cancelled or refunded. In the event the vendor allows such, the item may be returned and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. Custom orders are non refundable.
How long do I have to decide on an item?
You have up to 5 days to review your design and request changes. Once the invoice is sent to you, prompt payment is appreciated. Pricing may change the next day due to vendor pricing and we cannot guarantee the price we quoted you. Product sourcing for other rooms will not begin until the invoice has been paid and items have been purchased.
How are items delivered?
Clients who purchase "Designs in a Week" are solely responsible for coordinating delivery. You'll purchase items off a PDF and will schedule delivery directly with the company you're purchasing from.
Full Service Clients are offered our white glove delivery. You don't have to lift a finger! Your design team does it all.
Am I able to ask follow up questions or make changes?
Each package offers a different number of revisions and follow up questions so please see item description. Any revisions outside of the allotted number must be purchased separately. Items that fall under the a la carte section do not include any revisions or follow up questions.
Item(s) on my shopping list are unavailable. What do I do?
Because you are purchasing directly from the buyer, we are unable to monitor their supply. Some stores offer a notification if new stock becomes available so please check their site for additional information. If you are unable to locate a similar item yourself, you may request a re-select as one of your revisions or follow up questions and we'll select a new product for you.
What if I am unhappy with the design?
You get to approve of your design and have several opportunities to provide feedback. I encourage an open and honest line of communication to avoid this from happening. If this is the case for you, please contact me immediately. Your satisfaction is my top priority and I'll happily work with you come to a resolution.