FAQ: Full Service Design
What is included in project management?
The term Project Management has a wide definition that offers flexibility in how it's used outside of the Full Service scope of work. We often refer to this as "Construction Hours" for ease. Examples can include:
- Coordinating with contractors and subcontractors
- Creating elevations and detailed spec drawings for millwork
- On-site visits to ensure the project is on track
- Answering pertinent information on items such as electrical plans, plumbing lines, etc
- Or other items as deemed necessary by the Contractor
Will I be able to see and sit on every product?
Unfortunately, we are not a showroom and the ability to sit-test products in advance is unlikely. That being said, Kimberly has undergone extensive training to learn the ins and outs of upholstery to cater to your level of comfort without ever sitting on it.
We invest in trade vendors who offer top-of-the-line products with varying comfort levels and will make recommendations based on your lifestyle needs, questions you've answered in the questionnaires, and other information. There are a lot of technicalities, but we'll work with you to find the right fit.
Do you pass along designer discounts?
As an exclusive benefit to Full Service clients, we are able to extend a discount on furnishings and accessories from our vendors under MSRP in most cases.
Who composes your team?
In my years in business, most Clients have come to me without having previously interviewed or hired a contractor. For this reason, I bring in my vetted team to support each Client throughout their design / construction journey. This can be an Architect, Contractor, Kitchen Designer, Electrician, Painter, Flooring, Wallpaper Installer, etc that each serves a different purpose to meet all of your project needs. They have all been vetted, have the proper licensure or certification, have worked with me on a number of projects before, and offer a high-quality finish. Based on the design, I'll make recommendations of who we'll need and will ask you to interview them to be sure the personalities align.
What if I decide mid-project to change the scope of work?
All changes to existing plans will incur additional costs. Please use the contact form for more information.
Can you integrate my existing items into the design?
Absolutely. If you have a favorite piece of furniture, accessory or something that holds sentimental value, please let us know at consultation or while filling out your questionnaire. This way I can ensure these items stay in the design plan and the design is coordinated around these valuables. Please send photographs of each individually for design purposes.
Where do you get your furniture and decor from?
I source products from a wide variety of places including online stores, wholesale companies, local stores, trade showrooms and catalog retailers as well. Factors such as quality, durability, location of items, client's lifestyles, etc. will be taken into consideration when sourcing products.
How long do projects normally take?
This depends on a variety of things from scope of work to be done, schedule constraints by the designer, turn around time, delays outside of our control, how quickly decisions are made and so many other things. I will be able to give you a better estimate at the time of consultation. If you have a time sensitive project, please inform your design team at the time of consult to ensure we can meet your needs.
How are purchases for the project handled?
All purchases, whether it be for furnishings, accessories, window treatments, wall-coverings, etc are ordered through KH Home Design utilizing trade sources. There are a few exceptions where Contractors are concerned but the purchasing is not on you.
Do you keep budget in mind when sourcing?
Designs in a Week: I design each space using my professional expertise, taking into account your lifestyle and needs. Accessories, for example will always be inexpensive in a home with young children for easy replacement. On the other hand, there will be additional costs in key pieces of furniture that require durability. Given the format of this package, Client's have the freedom to purchase the design as is, swap items out or price shop.
Full Service: We discuss budget at the consultation and periodically along the way to ensure your expectations are being met. Each room will feature specific budgeting parameters for individual products as well as the room over all. As part of the revisions, you may request budget cuts or increases as you see fit.
What if I have concerns about an item?
All items and products are sent to you for approval prior to purchasing. The decision is always yours. You have 5 days to request a revision. If you have concerns about an item, please address them right away as cancellations aren't always allowed. I encourage open and honest communication and appreciate your cooperation.
What if I change my mind on furnishings after purchasing?
You'll have an opportunity throughout the Design Phase to review every product for your space, including color, style, investment and will have ample time to provide feedback and request revisions. This detailed process ensures your satisfaction well before products are ever ordered or installed in your home.
How long do I have to decide on an item?
You have up to 5 days to review your design and request changes. Once the invoice is sent to you, prompt payment is appreciated. Pricing may change the next day due to vendor pricing and we cannot guarantee the price we quoted you. Product sourcing for other rooms will not begin until the invoice has been paid and items have been purchased.
How are items delivered?
Clients who purchase "Designs in a Week" are solely responsible for coordinating delivery. You'll purchase items off a PDF and will schedule delivery directly with the company you're purchasing from.
Full Service Clients are offered our white glove delivery. You don't have to lift a finger! Your design team does it all.
What if I am unhappy with the design?
You get to approve of your design and have several opportunities to provide feedback. I encourage an open and honest line of communication to avoid this from happening. If this is the case for you, please contact me immediately. Your satisfaction is my top priority and I'll happily work with you come to a resolution.
