FAQ: Virtual Design (eDesign)
What is eDesign?
eDesign is Interior Decorating done 100% online, from the comfort of your own home, anywhere in the world. It is a collaboration between both designer and client to ensure a speedy process. eDesign's purpose is to provide convenience and affordability with a short turnaround time to you, the client. You receive all the necessities to carry the design throughout including a floor plan, furniture, home decor, textiles, paint colors and more. The best part of eDesign is that there is no timeline. You can purchase one item or all of it, whenever you want, at any time. Designers provide you a list with purchasing information. You can use this list to shop or use it as a guide to help you with the decision making process. With the ease of eDesign, it's a no brainer for homeowners to have the design of their dreams without the designer price tag.
I have an open floor plan. How do I purchase a package?
How long will it take to receive my eDesign?
You will receive your e-Design Package within 2-4 weeks from receipt of all requested items (payment, questionnaire, room dimensions, and all photographs). All packages will be sent via email in PDF format. If you have a deadline earlier then this time frame, please contact me to accommodate your needs.
Item(s) on my shopping list are unavailable. What do I do?
Because you are purchasing directly from the buyer, we are unable to monitor their supply. Some stores offer a notification if new stock becomes available so please check their site for additional information. If you are unable to locate a similar item yourself, you may request a re-select as one of your revisions or follow up questions and we'll select a new product for you.
Can an eDesign Package or any other service be gifted?
Absolutely! Although we'd like all parties to be involved in the design / decision making process, we do offer a gift card that can be given. This card can be customized to your liking or special occasion. Please contact us or send us an email to firstname.lastname@example.org.
Can I return my eDesign?
eDesign Services can be cancelled within 24 hours with a full refund. After 24 hours, you may cancel/exchange for a different room with a 50% fee. You will be notified when your design work has begun. After your project has begun, it cannot be cancelled, refunded or exchanged.